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Archivo del Autor: Belen De Leon

How Amazon took 50% of the e-commerce market and what it means for the rest of us

As SVP of Walmart’s global ecommerce supply chain for five years until 2018, I had a front row seat to how brick-and-mortar retailers were responding to Amazon’s dominance in e-commerce. Most of us were alarmed. And who could blame us? Today, Amazon has nearly50% of all e-commerce trade.

The way I see it, if you are a brick-and-mortar retailer, you either embrace a digital strategy to become omnichannel or do nothing and become irrelevant.  To fully appreciate the gravity of the situation, let’s step back to understand how we got here. And importantly, start with what I believe is the single, biggest challenge for retailers today.

Holy Grail: Become Truly Omnichannel

Omnichannel retailing has become the goal that every retailer is aiming for — but few know how to achieve. In a nutshell, omnichannel simply means providing customers a seamless, continuous experience wherever customers would like to shop – across any device or store location – with a unified brand experience.

For example, I can buy a pair of shoes from Nordstrom using my smartphone and choose to pick up my purchase at a store or have it delivered to my home. If I want to return the shoes for any reason, I can do so by mail or return them at a store. My interaction with Nordstrom consistently flows from one channel to another.

But from a brick-and-mortar retailer’s perspective, that’s easier said than done.

A Lot More Moving Parts

They say the “devil’s in the details” and I would add the “details are in the supply chain.” And today’s supply chain is more complex than ever – especially if you’re a traditional, brick-and-mortar retailer striving to transform into an omnichannel. To start, you have to get your head around doing things very differently. You will be:

  • Distributing products to millions of homes instead of hundreds of stores
  • Managing millions of SKUs (stock keeping units) instead of thousands
  • Shipping to homes in parcels (including last-mile delivery) instead of truckloads to stores
  • Running fulfillment centers (FCs) in addition to distribution centers (DCs). FCs ship goods directly to customers. DCs ship goods to stores.

Want to Be an Omnichannel?

Be Ready to Add “Fulfillment Centers” to Your Existing Mix of “Distribution Centers”. The level of complexity will increase by orders of magnitude.

Three Key Challenges to Omnichannel Excellence

These are the top-three most intransigent challenges you will face in your omnichannel quest:

  • Organizational and Management Constraints
  • People can be resistant to change. Many find it hard to think in new paradigms.
  • Different business units have different processes, KPIs (key performance indicators) and incentives.

Sharing of assets across all channels can be difficult. For example, how should you allocate warehouse space and balance the availability of products (i.e. inventory) between online and in-store sales?

Process and Systems Challenges

  • First you need to plan: you must aggregate demand forecasting and planning for both physical and online sales by channel.
  • Then figure out what you have: Determine product assortment across all channels: DCs, FCs, your own stores and even third-party locations like a marketplace vendor.
  • Lastly, you need to know where to ship your products from. You must instantaneously track what was sold against a global inventory spread across a myriad of locations.

Continuous Innovation

A brick-and-mortar retailer will need to continually learn new processes and technologies that impact your supply chain. For example:

  • Learn new processes when integrating FCs into your supply chain network. This includes new ways to receive, sort, store, pick, pack, ship, house products in lockers or stores for drive-through and pick-ups. These processes are completely different from what is used at traditional DCs or stores.
  • Keep abreast of packaging technology, both the method of packing (optimizing how much you can fit into a package) and the materials (consider what’s best for long distance, the environment, costs, and the protection of the product, especially if it involves home delivery of groceries with thermal foam or totes.)
  • Meet the demands of home grocery shopping and “last mile” deliveries. In addition to delivering goods in full truckloads from DCs to stores, you must learn how to operate so-called “milk runs” from stores to customer homes. When delivering groceries to a home, you must adhere to certain time slots and sometimes make “live deliveries” to ensure perishable goods are received promptly and safely. This entails a constantly refreshed and technologically modern TMS (Transportation Management System).

 Amazon Had a Wide, Open Field

Going back to the headline of this article, how did Amazon become the e-commerce behemoth that it is today with seemingly little resistance from traditional retailers? Was the brick-and-mortar executives asleep at the wheel? To answer that question, some historical framing could help: 

The Four Waves of Ecommerce

So What’s a Retailer to Do?

I think we’re at the point of no return. The omnichannel train has left the station.  What would I do if I ran a retail business today? First, I would accept the fact that customers now love to shop both online and offline, and they expect 2-day shipping for certain products and near flawless execution. The bar has been set high by Amazon. Then I would create a game plan that leverages my existing physical assets like warehouses, distribution centers, and stores to offer new services like ship-from-store or pickup-at-store. I would also build new fulfillment centers specifically to fulfill online orders and ship to customers’ homes.

Although Amazon dominates e-commerce, there are multitudes of department stores and retail brands with successful digital platforms. I was on the Walmart team from 2013 to 2018 when Walmart invested heavily in their omnichannel strategy.

On February 19, 2019, Walmart announced their FY 2019 Q4 results which showed the company grew e-commerce sales by 43 percent year-over-year in its last quarter, blowing past estimates for the holiday season.

Of course, many factors go into an effective omnichannel strategy. The biggest factor, in my mind, is simply to gather the corporate will and get started.


Source: TechCrunch

Google puts Assistant into its Android texting app, and it's pretty cool – CNET

The Google Assistant for Android Messages announcement came at MWC 2019.
Source: CNET

Galaxy Fold vs. TCL foldable phone: Price, specs, design compared – CNET

Turns out, there are many ways to fold a phone and not all of them are expensive.
Source: CNET

Eventbrite sees 'enormous opportunity' in Asia, rolls out to Singapore – CNET

The events and ticketing platform will offer payments in local currency.
Source: CNET

We’re ready for foldable phones, but are they ready for us?

This is the moment we’ve been waiting for. After years of prototypes, the age of foldables has finally arrived. They’re here. I’ve seen them, and even, briefly, touched one.

And that’s about as far as it goes, to be honest. A week after Samsung kicked off its S10 event with an in-depth look at the Galaxy Fold, the device made its IRL debut at MWC, this week. We got to the show an hour early on the first day, only to find four devices trapped behind glass cases.

The weren’t doing much of anything at all. Two were splayed to show the backs of the devices and two showed off the screens. We were able to get within a few inches of the things, before security swooped in and put up the ropes. The Fold has a release date that’s just under two months away, and yet here were are, stuck admiring the thing from afar.

Huawei was a bit better. Another morning session yesterday found us backstage at the company’s booth, getting up close and personal with the Mate X. But things got a little weird. I’m used to being baby sat with pricey new devices, but Huawei went out of its way to several limit interactivity with the product, as noted in the story.

TCL’s product got a similar behind-glass treatment as the Fold. Though there’s one key difference: the company gave a 2020 timeframe for its more affordable (more affordable than $2,600, that is) take on the category. That, hopefully, is enough time to work out all of the kinks ahead of product launch.

That neither Huawei nor Samsung feel confident enough to let us go a bit more in-depth with their soon to be released devices isn’t the kind of thing that really instills one with confidence in an emerging space. Royole, to its credit, has let the press go fully hands on with products back at CES, though, by nearly all accounts, the product feels more like a developer device than anything.

And that, really, is the fear. Samsung’s charging an arm and a leg for the device, at $1,980. Huawei’s tossed in another limb, bringing the total up to $2,600. That’s not beta tester levels. That’s double the cost of already exorbitant flagship smartphone pricing for products that appear to still have a lot of bugs to work out.

It’s true that there’s a lot that needs to be redesigned after generations of coalescing around the same basic form factor, both from a hardware and software perspective. But it’s one thing to announce a concept and another entirely to bring it to market. If these initial devices ultimately prove buggy or are otherwise a let down from a user perspective, it’s going to a fairly inauspicious start for a long promised form factor.


Source: TechCrunch

WikiLeaks talks central to Michael Cohen's testimony on Trump – CNET

The president’s former personal lawyer is set to tell Congress that Trump knew his now-indicted former advisor Roger Stone was in contact with WikiLeaks.
Source: CNET

TikTok gaining on Facebook with 1 billion downloads, according to reports – CNET

The party don’t start till you reach 1 billion.
Source: CNET

Google Duo video chat service moves to the web – CNET

Google’s answer to Apple’s FaceTime expands beyond its largely mobile roots.
Source: CNET

Korean conglomerate SK leads $600M round for Chinese chipmaker Horizon Robotics

Horizon Robotics, a three-year-old Chinese startup backed by Intel Capital, just raised a mega-round of fundings from domestic and overseas backers as it competes for global supremacy in developing AI solutions and chips aimed at autonomous vehicles, smart retail stores, surveillance equipment and other devices for everyday scenarios.

The Beijing-based company announced Wednesday in a statement that it’s hauled in $600 million in a Series B funding round led by SK China, the China subsidiary of South Korean conglomerate SK Group; SK Hynix, SK’s semiconductor unit; and a number of undisclosed Chinese automakers along with their funds.

The fresh capital drove Horizon’s valuation to at least $3 billion, the company claims. The Financial Times previously reported that the chipmaker was raising up to $1 billion in a funding round that could value it at as much as $4 billion. Such a price tag could perhaps be justified by the vast amount of resources China has poured into the red-hot sector as part of a national push to shed dependency on imported chips and work towards what analysts call “semiconductor sovereignty.”

Horizon did not specify how the proceeds will be used. The company could not be immediately reached for comments.

In 2015, Yu Kai left Baidu as the Chinese search engine giant’s deep learning executive and founded Horizon to make the “brains” for a broad spectrum of connected devices. In doing so Yu essentially set himself up for a race against industry veterans like Intel and Nvidia. To date, the startup has managed to make a dent by securing government contracts, which provide a stable source of income for China’s AI upstarts including SenseTime, and several big-name clients like SK’s telecommunication unit, which is already leveraging Horizon’s algorithms to develop smart retail solutions. Like many of its peers who are at the forefront of the AI race, Horizon has set up an office in Silicon Valley and hiring local talents for its lab.

Other investors who joined the round included several of Horizon’s returning investors such as Hillhouse Capital and Morningside Venture Capital . There were also some heavyweight new backers, such as a fund run by conglomerate China Oceanwide Holdings as well as the CSOBOR Fund, a private equity entity set up by China’s state-owned CITIC to back projects pertaining to China’s ambitious “One Belt, One Road” modern Silk Road initiative.


Source: TechCrunch

Mercedes-AMG GLE53 brings 429 horsepower to the Geneva Motor Show – Roadshow

The new GLE-Class’ first AMG variant will arrive in the US in late 2020.
Source: CNET

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