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Archivo del Autor: Belen De Leon

Jimmy O. Yang talks Silicon Valley, Mike Judge and his book – CNET

You know him as Jian-Yang from HBO’s Silicon Valley. The comedian, actor and author stops by CNET to discuss the show and his new book, How to American: An Immigrant’s Guide to Disappointing Your Parents.
Source: CNET

Botanalytics offers analytics for conversational interfaces and chatbots

The rise of chatbots and smart speaker-powered voice assistants, such as Alexa and Google Home, has produced the need for specialist analytics so developers can track how well those conversational interfaces are working. Hoping to take a chunk of this nascent market, including competing with Google’s own chatbot analytics product Chatbase, is Istanbul and San Francisco-based Botanalytics.

Previously backed by 500 Startups, the company quietly raised $1 million in seed funding late last year. The round was led by ACT Venture Partners and will be used by Botanalytics to further develop its technology.

This will include enhancing support for “voice first” platforms, and enabling business to gain actionable insights based on customer conversations, including understanding how to improve customer support across various channels. The idea is to be able to optimise voice and chatbot performance for engagement, retention and other KPIs.

As it stands, Botanalytics supports a plethora of existing platforms including all of the big names: Google Home, Amazon Alexa, Messenger, Slack, Twitter, Telegram, Kik, Twilio, Skype, Line, Microsoft Teams, WeChat and Viber.

The analytics offering spans a number of features, such as “fundamental metrics” measurement, segmenting conversations, tracking activities of a chatbot, retention of conversations, live take-over, broadcast messages and the ability to set up funnels.

The Botanalytics tech also claims to be powered by AI (presumably NLP). This makes it possible to track transcripts of any conversation — including rich media such as video, audio, location and images — and compare live conversations with historical ones.

CEO Ilker Koksal tells me the main difference with Botanalytics compared to competitors is that is it positioning itself as a broader conversational analytics play, including newer voice interfaces, and traditional customer support, not just chatbots. “We’re analyzing all conversational channels of companies,” he says.

To that end, Koksal says Botanalytics’ customers are agencies that build bots for clients and companies with various customer support channels. They include Coca-Cola, McDonald’s, Ford, L’Oréal and GoPro.


Source: TechCrunch

Do You Weigh More at the Equator or at the North Pole?

In which a physics professor very severely overthinks his daughter’s science homework.
Source: Wired

Mark Zuckerberg Should Answer This One Question When He Testifies Before Congress

Facebook CEO Mark Zuckerberg has finally agreed to appear before Congress—which means he might finally get at the real issue behind Facebook’s woes.
Source: Wired

How to Get the Comics Backstory for *Avengers: Infinity War* for Less Than $20

Need a cram session before the next Marvel movie? This one won’t break the bank.
Source: Wired

His video game was hacked and destroyed for the ‘lulz’ – CNET

Chris Johnson’s video game went viral before being hacked and broken on a whim. Then he found the hacker.
Source: CNET

Kwikset adds 3 smart locks to Amazon Key platform – CNET

Amazon Key options expand with the three new Kwikset smart locks.
Source: CNET

A Quiet Place: In gripping horror film, silence is survival – CNET

Spoiler-free review: John Krasinski’s highly original movie, produced by Michael Bay and set in a world of monsters, gives new meaning to silent but deadly.
Source: CNET

Hearing aids are getting smarter. Think AI, health tracking – CNET

Traditional hearing aid companies and the likes of Bose and Samsung’s Harman are pouring resources into augmented hearing and “hearable” devices that are internet-connected and do more than improve sound.
Source: CNET

Shopping for the best mattress? What to know before you buy – CNET

Whether you’re braving the big-box retailers or turning to the web for your next mattress, here’s what to look out for.
Source: CNET

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