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Archivo del Autor: Belen De Leon

Zendesk introduces support bot for Discord gaming community

The Discord gaming community boasts 150 million members and 46 million active monthly users, who spend their days chatting about games, finding people to play with and looking for advice on how to resolve issues. Up until now, game publishers have had to monitor public discussions looking for people who need help or relied on expert users to assist them, but that’s about to change with Zendesk’s new Discord support bot.

Zendesk VP of product and platform, Luke Behnke, says they count a fair number of gaming companies as customers, and they have been looking for a way to have more direct communication with Discord users right where they play. With the Zendesk-Discord integration, users can request help by typing /support, and then the nature of the problem. This activates the Zendesk bot and triggers the creation of a help ticket, paving the way for a customer service rep to work directly with a person having an issue.

Calling the Zendesk bot in Discord. Screenshot: Zendesk

Prior to this, the only way that the game publishers could use Zendesk to generate help tickets was through the traditional sources like email, texts or phone calls, which required their users to leave the flow of the game. This integration allows the publishers to let the customers come to them for help without leaving the community.

Behnke says his company has been talking to Discord, whose members generate more than 530 million messages a day, about creating an integration that would work for their users. “We worked with Discord on this and they have been testing it internally and giving us feedback,” he said.

Conversation with game publisher CSR using Zendesk-Discord bot. Screenshot: Zendesk

Of course, it requires people know that you type /support to activate it, but Behnke believes that if the integration works well, word will get around that this is a useful way to get support directly from the publisher without leaving Discord. He says his company sees this as a unique approach to customer service, one that the gaming publishers, who tend to be innovative, are particularly open to.

Future updates could include the ability to push messages to the community such as information on an outage, or for the bot to answer common questions without accessing a human CSR. For now, this integration is in early release. The company is still working out the kinks with publishers, but they hope to get it into full production by the end of the year.


Source: TechCrunch

Nvidia Turing architecture arrives in high-end Quadro RTX GPUs – CNET

Even if you don’t care about workstations, it strongly hints that the Turing-based GeForce cards are imminent.
Source: CNET

Andreessen Horowitz reportedly plans new VC fund for black investors – CNET

The effort aims to boost black engagement with the tech community, the Wall Street Journal reports.
Source: CNET

Breaking down Bullitt: A behind-the-scenes look at our tribute to the classic video – Roadshow

Join producer Marc Ganley for a shot-by-shot analysis of our homage to one of the greatest movie car chase scenes of all time, in Steve McQueen’s Bullitt.
Source: CNET

Nvidia’s new Turing architecture is all about real-time ray tracing and AI

In recent days, word about Nvidia’s new Turing architecture started leaking out of the Santa Clara-based company’s headquarters. So it didn’t come as a major surprise that the company today announced during its Siggraph keynote the launch of this new architecture and three new pro-oriented workstation graphics cards in its Quadro family.

Nvidia describes the new Turing architecture as “the greatest leap since the invention of the CUDA GPU in 2006.” That’s a high bar to clear, but there may be a kernel of truth here. These new Quadro RTx chips are the first to feature the company’s new RT Cores. “RT” here stands for ray tracing, a rendering method that basically traces the path of light as it interacts with the objects in a scene. This technique has been around for a very long time (remember POV-Ray on the Amiga?). Traditionally, though, it was always very computationally intensive, though the results tend to look far more realistic. In recent years, ray tracing got a new boost thanks to faster GPUs and support from the likes of Microsoft, which recently added ray tracing support to DirectX.

“Hybrid rendering will change the industry, opening up amazing possibilities that enhance our lives with more beautiful designs, richer entertainment and more interactive experiences,” said Nvidia CEO Jensen Huang. “The arrival of real-time ray tracing is the Holy Grail of our industry.”

The new RT cores can accelerate ray tracing by up to 25 times compared to Nvidia’s Pascal architecture, and Nvidia claims 10 GigaRays a second for the maximum performance.

Unsurprisingly, the three new Turing-based Quadro GPUs will also feature the company’s AI-centric Tensor Cores, as well as 4,608 CUDA cores that can deliver up to 16 trillion floating point operations in parallel with 16 trillion integer operations per second. The chips feature GDDR6 memory to expedite things, and support Nvidia’s NVLink technology to scale up memory capacity to up to 96GB and 100GB/s of bandwidth.

The AI part here is more important than it may seem at first. With NGX, Nvidia today also launched a new platform that aims to bring AI into the graphics pipelines. “NGX technology brings capabilities such as taking a standard camera feed and creating super slow motion like you’d get from a $100,000+ specialized camera,” the company explains, and also notes that filmmakers could use this technology to easily remove wires from photographs or replace missing pixels with the right background.

On the software side, Nvidia also today announced that it is open sourcing its Material Definition Language (MDL).

Companies ranging from Adobe (for Dimension CC) to Pixar, Siemens, Black Magic, Weta Digital, Epic Games and Autodesk have already signed up to support the new Turing architecture.

All of this power comes at a price, of course. The new Quadro RTX line starts at $2,300 for a 16GB version, while stepping up to 24GB will set you back $6,300. Double that memory to 48GB and Nvidia expects that you’ll pay about $10,000 for this high-end card.


Source: TechCrunch

Marvel Rising: Initiation is a fun team-up that kicks off with a twist – CNET

Spoiler-free review: Gwen Stacy’s Ghost Spider gets an origin story with a wallop.
Source: CNET

Google keeps a history of your locations even when Location History is off

In a wonderfully clear example of “dark patterns” designed to mislead users and retain control over their data, Google continues tracking your location even when you turn off Location History and are told that “the places you go are no longer stored.” Google says it tells users, but its disclosure is the bare minimum and users are discouraged from further interference with data collection.

A report from the AP lays out the details, but the information will come as no surprise to anyone who has tried to fully expunge their location data, or who read the “dark patterns” report from June.

The problem is quite simple. When you turn off (technically “pause,” a choice of words in itself troubling) “Location History,” a major Google account-level setting, you are told: “With Location History off, the places you go are no longer stored.”

Yet many apps and services Google provides when Location History has been turned off, in fact, do record and store your location.

To be fair, this is explained, after a fashion, when you turn off location history (here): “This setting does not affect other location services on your device, like Google Location Services and Find My Device. Some location data may be saved as part of your activity on other Google services, like Search and Maps.”

Although it makes sense that checking the weather would require location data, it makes less sense that the data would be collected systematically, in direct contradiction with what the user has been told. It’s not exactly a deception on Google’s part, but rather what appears to be a deliberate understatement of the company’s other location tracking practices.

Not listed: that a precise location is recorded every time you interact with some apps and services.

That “some location data” as part of your search history is precise and organized, good enough to reconstitute a person’s movements over a few days, as indeed the AP reporters did; with Location History off, there was in fact a detailed history of locations stored with Google.

Google protests that you can turn off this location data collection as well — it’s just under a separate setting called “Web and App Activity.” Why is it there? Why are there multiple places? Why is the user not told that in order to truly turn off location history, there is a second setting that must be adjusted as well? Why is it assumed that the user will understand that location is also stored under separate headings of search and other services? It hardly need be said that this is completely inadequate as far as informing the user of how their data is being handled.

Further, it falls squarely under the concept of dark patterns. The user is duped into thinking that their locations are no longer being recorded by Google, down to a warning from the company that some services might not work correctly if Location History is disabled. Meanwhile location is still recorded silently and without notifying the user, for example, that such and such an action will produce a location record that will be saved, and giving them a chance to delete it or recall the action.

The deletion of these points, by the way, is one of Google’s other defenses: you can go delete them at any time. But deleting location history points was one of the main points of criticism for Google in the dark patterns paper, which found that hardly any of their testers could figure out how to do it. There are separate controls for different types of location collection, isolated from each other and each unaffected by the other’s deletion or restriction, but it is not explained why, or why for example some can be deleted in bulk but others must be done one by one.

This kind of confusing and underhanded, not to say malicious, practice is far from uncommon among tech companies, but this is a particularly indefensible one. Continuing to maintain a history of locations when a user has deliberately indicated their preference to have no such history recorded is simply ridiculous.

In a statement to TechCrunch, Google explained:

Location History is a Google product that is entirely opt in, and users have the controls to edit, delete, or turn it off at any time. As the story notes, we make sure Location History users know that when they disable the product, we continue to use location to improve the Google experience when they do things like perform a Google search or use Google for driving directions.

It’s easy to imagine a handful of minor UI or alert changes that would fully inform users of what is being recorded and when. A notification when a location is generated, for instance, or a link to the separate location tracking setting would be sufficient. But it is telling that not only is the interface the way it is, but the system has been designed the way it is: silently recording location in spite of user preference, with no way to opt out without compromising the service. These are both deliberate choices, and the more such choices are exposed and questioned, the better off users will be.


Source: TechCrunch

Pricing and lack of content are still barriers against the adoption of VR

A recent survey questioned 595 VR and AR professionals about business growth in the consumer and enterprise markets. Only 24 percent report strong sales in the enterprise while 18 percent show strong sales in the consumer market.

The post Pricing and lack of content are still barriers against the adoption of VR appeared first on Digital Trends.


Source: Digital trends

El debate de usar CRISPR en embriones: seguridad contra progreso

‘Nature’ publica dos críticas a la investigación que empleó edición genética en embriones humanos acompañada de una larga carta del científico que la llevó a cabo. ¿Debemos intentar reparar el ADN de embriones humanos en un laboratorio para evitar enfermedades? La polémica está servida
Source: MIT

Ni siquiera 'blockchain' puede garantizar el voto electrónico seguro

Varios expertos en ciberseguridad critican los riesgos del proyecto piloto del estado de Virginia que permitirá a sus votantes en el extranjero participar en las elecciones a través de una ‘app’ conectada a una cadena de bloques. En su opinión, el sistema solo sustituye unos peligros por otros 
Source: MIT

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