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Archivo del Autor: Belen De Leon

Chris Hadfield: Astronaut Life Is Much More Than a Spacewalk

The astronaut shares the moments that changed his life, from his boyhood adventures to the rattling spacewalk during which he found himself going blind.
Source: Wired

Former FCC Chair Tom Wheeler Says the Internet Needs Regulation

Big telecom networks and platforms such as Google and Facebook are centralizing the internet, former FCC Chair Tom Wheeler says.
Source: Wired

Etsy Crafts a Plan for Carbon-Neutral Online Shopping

Etsy is pledging to completely offset its shipping emissions, and its CEO says that the rest of the industry can afford to follow Etsy’s lead.
Source: Wired

How Data Helps Deliver Your Dinner On Time—and Warm

Uber Eats, GrubHub, and DoorDash are battling to be the delivery service of choice for restaurant meals. Knowing the cooking time of pad thai could make the difference.
Source: Wired

Topher Grace co-creates spectacular Star Wars trailer supercut with all 8 movies – CNET

Prepare to get chills as the superfan strikes back.
Source: CNET

Challenger bank N26 plans to expand to Brazil

Fintech startup N26 plans to launch its bank service in Brazil in 2019. The company announced the news on stage at MWC in Barcelona.

N26 has already announced that its next market would be the U.S. at some point during the first half of 2019. Brazil should launch after that.

Right now, N26 is available in 24 European countries, including all of the Eurozone, the U.K., Denmark, Norway, Poland, and Sweden, Liechtenstein and Iceland.

The company reached 2 million customers back in November 2018. N26 says that it now has 2.5 million customers. It has processed €20 billion in transaction volume since its creation in 2013, and customers currently hold over €1 billion in N26 accounts.

Eduardo Prota will be the General Manager for Brazil. He’s worked for Santander, Cielo and various startups. N26 will compete with another challenger bank in Brazil, Nubank. The startup already has 5 million customers and has raised hundreds of millions of dollars.

N26 also recently raised $300 million at a $2.7 billion valuation. It’s clear that the company doesn’t want to stop at Europe. Let’s see if N26 can reproduce the same success on another continent.


Source: TechCrunch

How Amazon took 50% of the e-commerce market and what it means for the rest of us

As SVP of Walmart’s global ecommerce supply chain for five years until 2018, I had a front row seat to how brick-and-mortar retailers were responding to Amazon’s dominance in e-commerce. Most of us were alarmed. And who could blame us? Today, Amazon has nearly50% of all e-commerce trade.

The way I see it, if you are a brick-and-mortar retailer, you either embrace a digital strategy to become omnichannel or do nothing and become irrelevant.  To fully appreciate the gravity of the situation, let’s step back to understand how we got here. And importantly, start with what I believe is the single, biggest challenge for retailers today.

Holy Grail: Become Truly Omnichannel

Omnichannel retailing has become the goal that every retailer is aiming for — but few know how to achieve. In a nutshell, omnichannel simply means providing customers a seamless, continuous experience wherever customers would like to shop – across any device or store location – with a unified brand experience.

For example, I can buy a pair of shoes from Nordstrom using my smartphone and choose to pick up my purchase at a store or have it delivered to my home. If I want to return the shoes for any reason, I can do so by mail or return them at a store. My interaction with Nordstrom consistently flows from one channel to another.

But from a brick-and-mortar retailer’s perspective, that’s easier said than done.

A Lot More Moving Parts

They say the “devil’s in the details” and I would add the “details are in the supply chain.” And today’s supply chain is more complex than ever – especially if you’re a traditional, brick-and-mortar retailer striving to transform into an omnichannel. To start, you have to get your head around doing things very differently. You will be:

  • Distributing products to millions of homes instead of hundreds of stores
  • Managing millions of SKUs (stock keeping units) instead of thousands
  • Shipping to homes in parcels (including last-mile delivery) instead of truckloads to stores
  • Running fulfillment centers (FCs) in addition to distribution centers (DCs). FCs ship goods directly to customers. DCs ship goods to stores.

Want to Be an Omnichannel?

Be Ready to Add “Fulfillment Centers” to Your Existing Mix of “Distribution Centers”. The level of complexity will increase by orders of magnitude.

Three Key Challenges to Omnichannel Excellence

These are the top-three most intransigent challenges you will face in your omnichannel quest:

  • Organizational and Management Constraints
  • People can be resistant to change. Many find it hard to think in new paradigms.
  • Different business units have different processes, KPIs (key performance indicators) and incentives.

Sharing of assets across all channels can be difficult. For example, how should you allocate warehouse space and balance the availability of products (i.e. inventory) between online and in-store sales?

Process and Systems Challenges

  • First you need to plan: you must aggregate demand forecasting and planning for both physical and online sales by channel.
  • Then figure out what you have: Determine product assortment across all channels: DCs, FCs, your own stores and even third-party locations like a marketplace vendor.
  • Lastly, you need to know where to ship your products from. You must instantaneously track what was sold against a global inventory spread across a myriad of locations.

Continuous Innovation

A brick-and-mortar retailer will need to continually learn new processes and technologies that impact your supply chain. For example:

  • Learn new processes when integrating FCs into your supply chain network. This includes new ways to receive, sort, store, pick, pack, ship, house products in lockers or stores for drive-through and pick-ups. These processes are completely different from what is used at traditional DCs or stores.
  • Keep abreast of packaging technology, both the method of packing (optimizing how much you can fit into a package) and the materials (consider what’s best for long distance, the environment, costs, and the protection of the product, especially if it involves home delivery of groceries with thermal foam or totes.)
  • Meet the demands of home grocery shopping and “last mile” deliveries. In addition to delivering goods in full truckloads from DCs to stores, you must learn how to operate so-called “milk runs” from stores to customer homes. When delivering groceries to a home, you must adhere to certain time slots and sometimes make “live deliveries” to ensure perishable goods are received promptly and safely. This entails a constantly refreshed and technologically modern TMS (Transportation Management System).

 Amazon Had a Wide, Open Field

Going back to the headline of this article, how did Amazon become the e-commerce behemoth that it is today with seemingly little resistance from traditional retailers? Was the brick-and-mortar executives asleep at the wheel? To answer that question, some historical framing could help: 

The Four Waves of Ecommerce

So What’s a Retailer to Do?

I think we’re at the point of no return. The omnichannel train has left the station.  What would I do if I ran a retail business today? First, I would accept the fact that customers now love to shop both online and offline, and they expect 2-day shipping for certain products and near flawless execution. The bar has been set high by Amazon. Then I would create a game plan that leverages my existing physical assets like warehouses, distribution centers, and stores to offer new services like ship-from-store or pickup-at-store. I would also build new fulfillment centers specifically to fulfill online orders and ship to customers’ homes.

Although Amazon dominates e-commerce, there are multitudes of department stores and retail brands with successful digital platforms. I was on the Walmart team from 2013 to 2018 when Walmart invested heavily in their omnichannel strategy.

On February 19, 2019, Walmart announced their FY 2019 Q4 results which showed the company grew e-commerce sales by 43 percent year-over-year in its last quarter, blowing past estimates for the holiday season.

Of course, many factors go into an effective omnichannel strategy. The biggest factor, in my mind, is simply to gather the corporate will and get started.


Source: TechCrunch

Google puts Assistant into its Android texting app, and it's pretty cool – CNET

The Google Assistant for Android Messages announcement came at MWC 2019.
Source: CNET

Galaxy Fold vs. TCL foldable phone: Price, specs, design compared – CNET

Turns out, there are many ways to fold a phone and not all of them are expensive.
Source: CNET

Eventbrite sees 'enormous opportunity' in Asia, rolls out to Singapore – CNET

The events and ticketing platform will offer payments in local currency.
Source: CNET

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